Ensure Excellent Customer Services with these Tips

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Customer service has been a thriving area since quite some time in business sector. Apparently, it is being said that the cost of acquiring a new customer is five times than that of retaining an existing one. There is a fundamental golden rule for good customer service that if you were the customer, you would have want to meet the same expectations. Rendering good customer service is often a matter of common sense but as it is well-known that common sense is not so common these days and entrepreneurs do not fall into this ambit either.

Hence, experts from IBSAR are telling some tips to deliver excellent customer service:

  • Great customer service begins with you. If you are being apathetic towards your customers, your employees will mimic it. In contrast, if you are enthusiastic and courteous, your troops are more likely to be so as well.
  • Emphasize on building long-term relationships with your customers. Short-term sales incentives can sometimes undermine long-term customer satisfaction. Refrain from that by building short-term programs which reward broader improvements.
  • Involve your customers in the events organized by company and make them feel that they are an indispensable part of the organization.
  • The little things make huge difference. Small gestures which anticipate customers’ needs or attend to their comforts, for instance offering a glass of cold water on a sweltering day, go a long way towards winning them over.
  • Communication is the most significant element in retaining customers. A personalized “Thank you” note or even a follow-up phone call a month or later makes your customers feel that you value them.
  • In retail businesses, loyalty programs or rewards cards drive repeat business as well as help you gather information about interests of the customers by monitoring what they are buying. Appreciate the presence of your customers.
  • Resolve the disputes of your customers without any delay. It’s already bad enough if your customer is unhappy with your product or service. But if your attempt to redress the problem is not encouraging enough, it is only going to make the situation worse.

IBSAR Mumbai is one of the best business schools which offers MBA in various disciplines.

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MBA in Sales and Marketing

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Master of Business Administration (MBA) in Sales and Marketing is a professional program that progress the students career in sales and marketing. This MBA programs creates a manager that is capable to master the marketing and sales processes and the procedure to design successful sales and marketing strategies. Sales and marketing also educate to effectively address marketing and sales decisions and implement various sales and marketing tools.

The sales and marketing fields majorly focus to promote and sell their products and services. Thereby they pay attention to carry out product promotions, marketing’s, advertisements, sales, and public relations. Detailed strategies are prepared first and then analyses for the demand and supply of products and services in the market is done.

There are various courses offered in the sales and marketing field, such as:

  • Advanced Diploma in Marketing and Sales
  • Advanced Diploma in Software and Marketing
  • Diploma in Marketing and Sales
  • Master of Business Administration in Sales and Marketing
  • Masters Diploma in Business Administration (Marketing)

The basic eligibility for pursuing masters in business administration, the student must have a secondary education or 10 + 2 or equivalent. The duration for a UG program is of 3 years.

For admissions in the master’s degree the student must have a bachelor’s degree in any stream. The duration for a PG program is of 2 years.

There are various key benefits of the Master of Business Administration in Sales and Marketing, such as:

  • Enables you to master marketing and sales tools and techniques
  • Enables you to develop networking opportunities in the international market
  • Enables you to enhance your knowledge and skills to address modern marketing challenges
  • Enables you to gain a “hands-on” sales experience
  • Enables you to develop successful marketing and sales strategies and plans
  • Enables you to learn from an academically and professionally qualified faculty body

The Institute of Business Studies and Research in Mumbai is a well known name for providing an MBA in Sales and Marketing. When the program in sales and marketing is done, the student has a lucrative career approach in the future. As the IBSAR in Mumbai offers great deals of companies that involve distributors and fix targets to work on strategies. There sales and marketing includes pricing, product development, promotions, market research, and distribution. The managers for sales and marketing department usually employed in advertising, manufacturing, finance, insurance, retail, and publishing industries.

How to choose right MBA for you?

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An MBA program needs one the biggest investment in terms of time and money. For this, you must make the correct choice of schools or programmers under affiliated universities that rule the market or business. Yes indeed, to be a successful professional you don’t need an MBA at all, but a qualified MBA candidate is prioritized. In India, the demand for a qualification has reached to an extraordinary level that focus mainly on the higher level of professional degree and the university from where it has been done.

MBA programs are conducted in business schools that offer the course curriculum in a variety of formats and the area of study, which can be tailored by the applicants to fir into your career. Let’s briefly discuss some of the major factors, such as:

Identify the type of MBA Program: This belongs to check for what the degree offers and what is its relevance to the job market. MBA programs are conducted in full time, accelerated, part time, or online. By filtering the type of study option, you can further concentrate the time limitations that work to narrow down your choices.

Time Commitment: A full time MBA program runs for two years, wherein some of them conducts intensive core curriculum in the first year and provides broad overview of the major areas of business. In second year, typically takes electives in your specialized area that increases your network and helps you find a job.

Level of Experience: Some of the programs are designed for students with little working experience and some are designed for part time programs. There are early career MBA programs and executive MBA programs.

Personal Fitness: This deals with the class size and the environment in which you are going to spend your money and take the professional skills. Some students prefer small classrooms with limited students and some goes for big classroom structures with lecturers. Finally, it is up to you to decide what your environmental needs are and which serves you the best for studies.

Career Goals: This focus mainly on the gains that you can have after completing your MBA. There are various graduate certificate programs and dual joint degree program that qualifies you with marketing, finance, entrepreneurship, international business, and many more.

Cost: This concerns about the course fees in which the part time, executives, and certificate programs are concerned. Some of the organizations exchange for a number of years after graduation and they also provide scholarship money for the full-time students.

Confused! Yes anyone can be but this can be managed and set in a better way by proper guidance and expertise advises. The IBSAR Mumbai provides you with a multi-discipline environment that focuses mainly on the business programs. The Institute of Business Studies and Research (IBSAR) provide an outstanding learning environment that facilitates the best learning experience influenced by most experienced teachers, researchers, top management professionals, and consultants. The IBSAR students are capable to have strong communications, interpersonal skills, ability to perform, quantitative knowledge, management skills, and many more.

All you need to know about Retail Management

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In the recent years retailing has taken the Indian market by storm. This field has the potential to offer abundance of opportunities to the students who keep an interest in building their career in retail management. Keeping in mind the growth prospects more and more students are opting for Retail Management program to learn the skills that are required to work efficiently as a Retail Manager.

Well, the first thing is to understand the meaning of ‘retail’. The transfer of goods or products from the manufacturer to the customer after passing through various stages is called retail. The scenario in today’s market is such that the maximum share of revenue in most of the businesses gets generated from the retail sales. It is worth noticing that retail is not just confined to shopping malls and shopping complexes, it is much broader concept than this. Retail has its reach to everything that involves selling and buying of products. Even the smallest of shops are a part of retailing as even these shops deals in selling of products.

Due to its vast reach and existence the field of retailing is growing at a massive speed and in the coming years a huge growth is expected in the Indian Retail sector. Therefore the demand for retail management professionals is going to increase manifolds in the coming few years. This is the reason why so many management institutes have crafted a special MBA in retail management to prepare the students to grab the bright opportunities that are going to come their way if they plan to build up a career in the retail sector.

Experts from Institute of Business Studies and Research suggest that after completing their MBA in Retail Management, students become highly trained in handling administration of the stores by taking care of the net sales and net profitability. In simpler words, the Retail Management program helps the students to get familiar with the pros and cons of this particular stream and helps them to become capable retail managers.


3 important traits of a successful H.R Consultant

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It is not tough for an individual to enter into the Human Resource (H.R) industry without having any prior experience. Even freshers can seek a decent job as H.R consultants just after completing their MBA but there are a few important personality traits and habits that must be inculcated by a person in order to excel in this particular field. Experts from IBSAR list down a few skills you would need to make your own mark in the highly competitive world of the H.R consultants. Read on to know about these traits in detail:

Systematic Way: All the H.R Consultants should possess the ability to work in an organised manner. The work should be so systematic that there should not be any sort of confusions because a lot of things depend on the work of an H.R consultant. H.R consultants need to do a number of tasks in a day so doing the work in an orderly manner would ensure hassle free working.

Outstanding Communication: H.R consultants are required to deal with a number of people on daily basis, so they must have extremely strong communication skills in order to convey their thoughts and ideas in a clear and accurate way. They must be proficient in verbal as well as written communication in order to perform to the best of their abilitie

Listening Skills: An efficient consultant pays proper attention to the clients and listen to them very in order to fully understand what they are trying to convey. It is also important to have a high degree of patience because an H.R needs to answer a lot many queries throughout the day.

Important tips for students want to Pursue MBA course

MBA ADMISSION

Getting needed a MBA course is exciting. You have trust in a brighter future and anticipate beginning an effective profession. Maybe you are more established and have a family to encourage or perhaps you are youthful and eager to get a decent begin on your life. In any case, it can be a touch threatening when you appear for your first day of a MBA course.

  • Focus is the Key

You can’t let your gatekeeper down and begin feeling like you have everything clinched. No MBA project is a cakewalk and you will require a great deal of center and drive to overcome your course and begin a prosperous vocation for yourself.

This is a standout amongst the most critical study ranges on the planet and there are a ton of occupations out there for individuals who have finished a MBA program. It is the understudies who center and truly take in all the data offered by their MBA course that find the best employments, take home the best pay rates, and construct the most remunerating vocations.

  • Choose Your Specialization Carefully

Most MBA projects will give you the choice of picking a specialization sooner or later. This is a choice that you ought to consider important since your picked specialization can affect your future vocation.

If you pick a specialization with an exceptionally slender profession center you could constrain the openings for work once you move on from your MBA program. Your MBA coursework for the fundamental MBA will at present be significant, however businesses outside of your picked specialization may address why you accomplished that specialization in the event that you are not going to utilize it.

IBSAR is one of the multi disciplinary business schools that provide actionable MBA courses.

Significance of Financial Management

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As we probably are aware that finance is the backbone of each business and its management obliges with special consideration. Financial Management is concerned with the arranging, obtaining and controlling of the finance and the financial resources of an organization.

In the current economical situation, financial management can be characterized as the procurement of finance at the time when it is needed by the organization to fulfill the requirement of financial business operations. This modern financial management also lays emphasis on proficient allotment and productive utilization of money by giving adequate attention for the management of capital.

Here some of the advantages of financial management:

  • Financial Management ensures the continuous supply of required capital to the firm and also makes certain that these funds are properly utilized. The team of finance department firstly estimates the upcoming requirements of capital for both short term and long term. Once the budget is finalized for every department of the company, then the requirement of the finance is being fulfilled for each and every department. Financial management deals in all these departments and overall requirement of the organization.

  • Financial management is responsible for making arrangement of funds or is responsible for raising funds from different sources available in the market like financial institution, public deposits, banks, shareholder funds etc. While doing this it is also responsible to analyze various factors related to raising funds like dilution of ownership, rate of interest to be charged, conditions to be fulfilled etc.

  • The growth and development of an organization depends of its financial wealth. Financial Management maintains the balance between the liquidity and profitability of capital as well as safety of the same as well.

There are lots of skills required to understand and coordinate the activities of financial sector with other departments. A professional degree of MBA in Finance from Institute of Business Studies and Research will prepare you to be an innovative leader in this sector.

How MBA in IBSAR will help you to shape your career?

IBSAR, management school, MBA

MBA degree is considered as one of the best options for sure shot advancement in your career path. But selecting the right institute for pursuing the degree is equally important.

IBSAR is one of the management institutes which not only includes knowledge and skills in its business studies but also provides placement in a top notch company.

Does IBSAR nurture leaders in its management school?

Yes. In fact, IBSAR firmly believes in the concept of injecting qualities of a leader in its students. For the same, IBSAR sees to it that all the knowledge and skills required for a student to develop into an inspiring leader is included in its business studies. Also this may help him to weather all kinds of competition in the market – be it recession or any other kind of challenges – the student will be ready for them. In short, survival is the key and IBSAR well acquainted with this equips students with the required qualities.

 U.S.P – IBSAR moves beyond conventional methods

Unlike other business institutes which only offers run-of-the-mill type course, IBSAR believes in offering courses and practices which is in par with the latest trends in the business industry. IBSAR trains its students to such a level that they are acclimatized with all the nitty-gritty required to thrive in business industry. For example, it trains its students in such a way that they are able to deal with real time problems rather than struggling with problems with text book knowledge. In detail, a student who has completed MBA studies from IBSAR is able to analyze the problems, look it from different angles, coordinate with the required resources, and prioritize the important tasks – rather than taking a hasty decision. This gives an edge to the company as the individual is able to sift through details and analyze them before making a decision.

Facilities in IBSAR

The chief idea of IBSAR is to make students smart enough so that he would excel in whatever job he takes. Hence, curriculum is designed accordingly. For the same, IBSAR is equipped with state-of-the-art facilities such as well-equipped library; air conditioned classrooms and halls; Wi-FI campus, and many more.

Thus with IBSAR providing you all the required knowledge and skills, you are bound to turn out to be a successful businessman and achieve your dreams. So if you want to be script a success story for yourself in this competent industry, IBSAR is the business school to choose for.

Kick Start Your Career with Management Studies

Are you tired finding jobs or doing a job that does not interest you? Are you disturbed by the thoughts that what will happen to your career if there is no progress in your current job? Or are you unable to decide what you should do after completing your graduation or which business school would be appropriate for you?

If you are one of them who is trapped in these kinds of muddled thoughts, it is high time you took a serious and right step which will help you to gain momentum in your career path. But what is that right decision which will help you to sail in the progressive direction and put your career on the correct track?

There are many options for achieving growth in job and personal achievements. However, one of the best options that will ensure sure shot advancement in your career path is opting for MBA studies. In other words, doing MBA from a business school or business institute will not only guarantee you a good job but secure your career path.

Which business school for MBA?

This is one of the common questions that students are unable to decide about. Reason – there are plenty of business institutes which simply boast about themselves but do not deliver what they had promised. In simple words, the business studies are not good enough to offer students enough knowledge which they require to survive in the market. So, all the money that is spent by the students to learn management studies goes down the drain.

IBSAR well aware of these facts offers management studies to the students which ensure a sure shot placement to them in a top notch company.

Coming up more:
Does IBSAR nurture leaders in its management school?
U.S.P – IBSAR moves beyond conventional methods